Refund policy

Effective Date: March 2, 2024
Last Updated: September 29, 2026

At Football Kit UK Shop, we are committed to providing our valued customers with high-quality products and excellent service. We understand that there may be times when you need to request a return or exchange. This Return and Exchange Policy outlines the process and guidelines for returning products purchased from our website.

For any questions, please contact us at service@footballkituk.com. We encourage you to read this policy carefully to fully understand the process.

Voluntary 30-Day Return Policy

Our voluntary 30-day return policy has the following conditions. It does not limit your statutory cancellation or faulty-goods rights:

  • The product must be in its unused condition, with its original packaging.
  • Return requests under this voluntary policy must be made within 30 days of receiving the product.
  • Items made to your specifications or clearly personalised are excluded from our voluntary change-of-mind returns. Applicable rights for faulty, damaged, incorrect or misdescribed goods remain unaffected.

Statutory Cancellation Rights

For eligible UK online purchases, you may cancel within 14 days after delivery and then have 14 days after notifying us to send the goods back. Statutory exceptions may apply. You may inspect goods as you would in a shop; opening ordinary clothing packaging does not itself remove this right. Items made to your specifications or clearly personalised may be excluded from change-of-mind cancellation; selecting a size or buying a standard printed design does not by itself make an item personalised. Faulty, damaged, incorrect or misdescribed goods retain their applicable legal remedies, including personalised and sale items.

How to Request a Return

To arrange the correct return route, please follow these steps. Prior authorisation is not required to exercise statutory cancellation rights:

  • Contact us via email at service@footballkituk.com and provide your order number and, if you wish, the reason for your request. Providing a reason is optional.
  • Our team will guide you through the necessary steps and, if required, issue a Return Authorization (RA) number.
  • Pack the items securely. Include original packaging, materials and accessories where available; original packaging is not a condition for exercising statutory cancellation rights.
  • Clearly mark the RA number on the outer packaging (if provided).
  • Send your product to the return address provided by our customer service team.

Shipping and Return Costs

  • Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect.
  • In such cases, we will provide a prepaid return label.

Processing and Timeframe

  • Once we receive and inspect your returned item, we will begin processing your refund within 7 business days; this target does not extend statutory refund deadlines.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that processing times may vary depending on your payment provider.

We refund statutory cancellations without undue delay and, where goods must be returned and we have not offered to collect them, within 14 days of receiving the goods or evidence of return, whichever is earlier. Other applicable statutory deadlines remain unaffected. We refund the basic outward delivery charge where required, using the original payment method unless you expressly agree otherwise, without a refund fee.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please contact our customer service immediately. We will review the issue and arrange the appropriate remedy, which may include a replacement or refund, together with applicable shipping costs. Your statutory rights remain unaffected.

Exchanges

We do not offer direct exchanges for a different size or style. This does not exclude replacement remedies for faulty, damaged or incorrect items. For an ordinary size or style change:

  • Initiate a return.
  • Place a new order on our website.

Order Cancellation Policy

If you wish to cancel your order, please contact our customer service as soon as possible. We will make every effort to accommodate your request if your order has not yet been processed or shipped. Dispatch does not remove applicable statutory cancellation rights.

Contact

For any questions or concerns regarding our return and exchange policy, please contact us at:

📧 service@footballkituk.com